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This paper deals with the way private and public employment intermediaries transform public action in the French-speaking part of Belgium, through their common role of supporting the unemployed. More specifically, it analyzes the influence of the technical and organizational tools used in the intermediaries’ work, and government evaluation of this work. It shows that this supporting role relies on procedural management and on justification by results, therefore transforming the primary activity of these intermediaries, under the guise of public action rationalization. This paper, influenced by the contributions of strategic analysis and the sociology of the actor, seeks to demonstrate how they resist the effects of using technical tools.