Is HRM alexithymic? Study of the regulation of emotions in professions with emotional incidents
Monier, Hélène
Is HRM alexithymic? Study of the regulation of emotions in professions with emotional incidents - 2022.
59
This research analyzes the regulation of emotions in occupations involving emotional incidents: police officers, emergency workers, teachers, call center agents. Various theoretical frameworks are used: from organizational behavior, psychology, sociology, and HRM. Through case studies, the analysis of the emotional component at work reveals different resources and emotion regulation strategies. A comparative framework of the different maturity levels of HRM processes of the professions studied reveals the concept of organizational emotion regulation.
Is HRM alexithymic? Study of the regulation of emotions in professions with emotional incidents - 2022.
59
This research analyzes the regulation of emotions in occupations involving emotional incidents: police officers, emergency workers, teachers, call center agents. Various theoretical frameworks are used: from organizational behavior, psychology, sociology, and HRM. Through case studies, the analysis of the emotional component at work reveals different resources and emotion regulation strategies. A comparative framework of the different maturity levels of HRM processes of the professions studied reveals the concept of organizational emotion regulation.
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