Between Institutional Representation and Collective Action: The Variety of Trade-Union Practices in a Call Center
Mazières-Vaysse, Adrien
Between Institutional Representation and Collective Action: The Variety of Trade-Union Practices in a Call Center - 2013.
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This paper studies trade-union action in a call-center company, and describes how the contemporary injunction to a greater participatory democracy shows itself in a destabilized labor sector. It analyzes a particular trade-union action mode that articulates trade-union work in the staff representative institutions and collective action. This specific configuration makes the constitution of a participatory space possible, and enables the call-center operators’ intervention in the workplace and deliberation among the work collective.
Between Institutional Representation and Collective Action: The Variety of Trade-Union Practices in a Call Center - 2013.
45
This paper studies trade-union action in a call-center company, and describes how the contemporary injunction to a greater participatory democracy shows itself in a destabilized labor sector. It analyzes a particular trade-union action mode that articulates trade-union work in the staff representative institutions and collective action. This specific configuration makes the constitution of a participatory space possible, and enables the call-center operators’ intervention in the workplace and deliberation among the work collective.
Réseaux sociaux