Information Management in the Organization: A New Approach to Information Monitoring Based on Capturing and Processing Weak Signals

Mevel, Olivier

Information Management in the Organization: A New Approach to Information Monitoring Based on Capturing and Processing Weak Signals - 2009.


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This paper proposes an approach to information monitoring that can be seen as a tool for capturing, processing, and analyzing weak signals. The authors first examine the elements of the approach aimed at building such a tool in vitro. In particular, they review a theory they envisage here only as the result of research on questions that practitioners, theoreticians, and other experts in the field have explored concerning the various information paradigms at play in organizations. Through comparison and analogy, the contribution of other disciplines has made it possible to determine, first conceptually and then practically, the shape of an empirical information management device with high added value constructed within a digital exchange space that favors the capturing, processing, and collective analysis of weak signals. Contrary to the existing devices that specifically dedicate actors to strategic intelligence, the authors consider that all actors, irrespective of who they are, belong to the information monitoring system. The device for capturing weak signals is envisaged here as a tool for dealing with clustered information with high added value for management purposes. The elements constituting an exploratory approach are described from the points of view of the actors’ role (front office), the constitution of a communication space called a “digital exchange space” (middle office), and the choice of a “federator” responsible for regulating the device (back office). Finally, the functioning and empirical experimentation protocol of the intelligence tool is examined.

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