The construction of new relationships between management controllers and operational managers in the context of decentralized management control
Ennajem, Cécile
The construction of new relationships between management controllers and operational managers in the context of decentralized management control - 2019.
76
In the framework of a decentralized management control, we study the evolution of the role of the management controller and his/her interpersonal relations with the operational managers. The results arise from intervention- researches carned out in three companies and highlight three new missions of the management controller: (1) advise with a role of assistant and interface between the various actors categories ; (2) mediating, as in the management control literature because he or she supplies figures, information and studies to justify the choices of the top executive management ; he or she helps also to question the reasoning, the certainties and the postulates of the decision-maker ; (3) moderator with the top executive and operational managers, because he or she allows to improve the quality of the internal relations, the cooperation operational-functional and the use of management control tools.
The construction of new relationships between management controllers and operational managers in the context of decentralized management control - 2019.
76
In the framework of a decentralized management control, we study the evolution of the role of the management controller and his/her interpersonal relations with the operational managers. The results arise from intervention- researches carned out in three companies and highlight three new missions of the management controller: (1) advise with a role of assistant and interface between the various actors categories ; (2) mediating, as in the management control literature because he or she supplies figures, information and studies to justify the choices of the top executive management ; he or she helps also to question the reasoning, the certainties and the postulates of the decision-maker ; (3) moderator with the top executive and operational managers, because he or she allows to improve the quality of the internal relations, the cooperation operational-functional and the use of management control tools.
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