Impact of service elements on learners’ satisfaction in the context of in-house training: case of a blended learning project
Tchuente, Monique
Impact of service elements on learners’ satisfaction in the context of in-house training: case of a blended learning project - 2019.
11
Eight elements that characterize the services of blended learning in the context of in-house training are identified. It is proposed to evaluate them using a variant of the expectation’s confirmation model where the perceived quality has a direct impact on satisfaction. The tetraclasse model introduced by Llosa is then selected to analyze the impact of these service elements on learners’ satisfaction. A case study conducted on a Cameroonian company is presented.
Impact of service elements on learners’ satisfaction in the context of in-house training: case of a blended learning project - 2019.
11
Eight elements that characterize the services of blended learning in the context of in-house training are identified. It is proposed to evaluate them using a variant of the expectation’s confirmation model where the perceived quality has a direct impact on satisfaction. The tetraclasse model introduced by Llosa is then selected to analyze the impact of these service elements on learners’ satisfaction. A case study conducted on a Cameroonian company is presented.
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