Developing professional training

Deffayet Davrout, Sylvie

Developing professional training - 2015.


20

This case study examines the impact of a training program developed for the Courrier, the postal services branch of the French La Poste group. It deals with the subject of managerial authority in the executive committees at the Courrier’s 15 different sites in the north of France. We describe the training content and process, and comment on the first results of reintroducing a discourse of power into the Courrier’s activities to help managers more easily adopt and assume their role of managerial authority.

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