A Quality-Focused Approach in Maisons de Santé (Non-ambulatory Care Centers) through a Patient Satisfaction Assessment
Jeanmaire, Thomas
A Quality-Focused Approach in Maisons de Santé (Non-ambulatory Care Centers) through a Patient Satisfaction Assessment - 2009.
46
French maisons de santé (non-ambulatory care centers) unite professionals working in primary and outpatient healthcare with a shared goal. From a quality standpoint, two maisons de santé in the Franche-Comté region, one located in a rural area, the other in an urban area, volunteered to take part in an assessment of patient satisfaction. A total of 360 patients were given a questionnaire during office consultations or home visits, in accordance with a distribution that was proportional to the activity of each group of healthcare professionals. Satisfaction rates were particularly high in regard to reception conditions and available services. The differences in ways of operating between these two structures are mainly due to their geographical location. Some areas for improvement were identified, including information delivered in the waiting room, screening and prevention activities, and closer relations with social services. This study makes it possible to define patient expectations and improve how the structures concerned are run. This is the beginning of a true quality-focused approach for multidisciplinary teams practicing in maisons de santé.
A Quality-Focused Approach in Maisons de Santé (Non-ambulatory Care Centers) through a Patient Satisfaction Assessment - 2009.
46
French maisons de santé (non-ambulatory care centers) unite professionals working in primary and outpatient healthcare with a shared goal. From a quality standpoint, two maisons de santé in the Franche-Comté region, one located in a rural area, the other in an urban area, volunteered to take part in an assessment of patient satisfaction. A total of 360 patients were given a questionnaire during office consultations or home visits, in accordance with a distribution that was proportional to the activity of each group of healthcare professionals. Satisfaction rates were particularly high in regard to reception conditions and available services. The differences in ways of operating between these two structures are mainly due to their geographical location. Some areas for improvement were identified, including information delivered in the waiting room, screening and prevention activities, and closer relations with social services. This study makes it possible to define patient expectations and improve how the structures concerned are run. This is the beginning of a true quality-focused approach for multidisciplinary teams practicing in maisons de santé.
Réseaux sociaux