Entre tri gestionnaire et tri professionnel (notice n° 1006637)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03107cam a2200289 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250125135523.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gabarro, Céline |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Entre tri gestionnaire et tri professionnel |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2022.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 13 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Cet article montre comment la rationalisation du travail, en faisant des flux d’usagers et de dossiers des variables à contrôler, modifie la nature et le sens du travail des agents de l’Assurance maladie. Il s’intéresse à la manière dont la rationalisation du travail influence la façon dont chaque groupe professionnel se représente les usagers (levier de productivité pour les gestionnaires, menace à la productivité pour les cadres, et ressource pour donner du sens à leur travail pour les street-level bureaucrats) et trient parmi eux les « bons » des « mauvais » usagers. Tandis que les plus pauvres ne font pas le jeu des gestionnaires ni des cadres, ils peuvent être perçus, sous certaines conditions, comme des usagers idéaux par les agents d’accueil. Ce sont ainsi plusieurs stratégies professionnelles et niveaux de tri que met en avant cet article, en analysant comment ils se succèdent et s’articulent, et en montrant que ces opérations engendrent, in fine, la réorientation voire l’éviction des usagers les plus pauvres, qui dépendent de la couverture maladie universelle complémentaire (CMU-C) et de l’aide médicale d’État (AME). |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This article shows how the rationalization of work, by making the flow of users and files variables to be controlled, modifies the nature and meaning of the work of health insurance agents. It looks at the way in which the rationalization of work influences the way in which each professional group represents users (as a productivity lever for managers, as a threat to productivity for executives, and as a resource for giving meaning to their work for streetlevel bureaucrats) and sorts out the “good” users from the “bad” ones. While the poorest do not play into the hands of managers and executives, they can be perceived, under certain conditions, as ideal users by the receptionists. This article thus highlights several professional strategies and levels of sorting, analyzing how they succeed one another and are articulated, and showing that these operations ultimately lead to the reorientation or even the eviction of the poorest users, who are dependent on complementary universal health coverage (CMU-C) and state medical aid (AME). |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Assurance maladie |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Rationalisation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Tri des usagers |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | nouvelle gestion publique |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Relations de guichet |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Rationalization |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Health insurance |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | New Public Management |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Users screening |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Front office relationships |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Sociétés contemporaines | 123 | 3 | 2022-01-18 | p. 79-109 | 1150-1944 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-societes-contemporaines-2021-3-page-79?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-societes-contemporaines-2021-3-page-79?lang=fr&redirect-ssocas=7080</a> |
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