Au nom de l’usager : co-concevoir la relation au public dans une mairie (notice n° 1015175)
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|---|---|
| fixed length control field | 02887cam a2200301 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250125141908.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Özdirlik, Burcu |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Au nom de l’usager : co-concevoir la relation au public dans une mairie |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2017.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 67 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | La relation à l’usager et son amélioration sont des thématiques rebattues de l’action publique. Différents axes de transformation de la relation de service ont été explorés depuis 25 ans, mais la question de la co-conception des services publics apparaît maintenant comme essentielle. Or se développent des démarches d’« innovation publique par le design », dont une des promesses est de redonner à l’usager une place centrale dans le processus de conception. Quelle est cette place ? Quelle construction des publics opèrent ainsi ces démarches ? Comment qualifier l’innovation résultant de ces processus ?A travers l’analyse approfondie d’une de ces expériences, nous montrons que ces démarches travaillent plus sur des situations d’usage que sur des usagers, et que ces situations d’usage ne sont pas nécessairement issues du terrain investigué. Les projets les plus innovants construisent des situations d’usage inédites qui mettent en scène des figures et des postures d’usager nouvelles. L’usager « réel » serait-il un obstacle à l’innovation publique ? |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The relation to users and its improvement are themes that have been much studied within the realm of public action. Different ways of transforming service relations have been explored during the last 25 years and, recently, the co-design of public services is presented as the solution. One of these approaches, « public innovation through design », promises to give users a central role within the design process. Who are these users, how are they represented within this process ? How to qualify the results of this process as innovations ?We show, through the study of one case study, that users are mostly absent from these processes and that the focus is on situations of use. Neither are these situations of use necessarily a result of the field study. The most innovative projects propose novel situations of use with new types of users. Does this mean that « real » users would be obstacles to public innovation ? |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | design |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | usager |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | innovation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | service public |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | co-conception |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | design |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | innovation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | user |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | co-design |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | public service |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Pallez, Frédérique |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Sciences du Design | 5 | 1 | 2017-05-19 | p. 69-84 | 2428-3711 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-sciences-du-design-2017-1-page-69?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-sciences-du-design-2017-1-page-69?lang=fr&redirect-ssocas=7080</a> |
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