Numérisation des démarches administratives (notice n° 1024255)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03343cam a2200289 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250125170426.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Borelle, Céline |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Numérisation des démarches administratives |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2022.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 79 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Depuis les débuts de l’internet grand public, la question de l’accompagnement des usages numériques cristallise les débats entre des acteurs pluriels. Ancrés dans plusieurs secteurs d’intervention (travail social, éducation populaire, etc.), des professionnels en proposent différentes déclinaisons pratiques, sans que l’action publique ne coordonne l’ensemble. Avec l’accélération de la dématérialisation administrative, le fait que différents groupes professionnels soient impliqués dans une même tâche d’accompagnement aux démarches en ligne devient tangible. Lors du premier confinement lié à la pandémie de Covid-19 (printemps 2020), ils se mobilisent pour mettre en place le centre d’appels Solidarité Numérique. En s’appuyant sur une recherche articulant approche sociohistorique, entretiens auprès de professionnels engagés dans ce dispositif et observations de leurs échanges sur un fil de conversation numérique ( chat), cet article montre la structuration croisée de deux groupes professionnels particulièrement impliqués : la médiation numérique et la médiation administrative. La médiation numérique, en quête de reconnaissance, voit sa stabilisation largement menacée, tandis que la médiation administrative, en construction, se trouve plutôt renforcée. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Since the beginnings of the Internet for the general public, the issue of digital usage support has crystallised debates and tensions between various actors. Rooted in several sectors of intervention (social work, community education, etc.), professionals deploy different practices without public action coordinating the whole. With the acceleration of administrative “dematerialisation”, the fact that different professional groups are involved in the same task of supporting online procedures becomes concrete. During the first Covid-19 lockdown, they mobilised to set up the “Solidarité Numérique” call center. Based on research structured around a socio-historical approach, interviews with professionals involved in this platform and observations of their chat conversations, this article shows the cross-structuring of two particularly involved professional groups : digital mediation and administrative mediation. Digital mediation, in search of recognition, sees its stabilisation largely threatened, while administrative mediation, under construction, is rather reinforced. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | administration en ligne |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | accompagnement au numérique |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | médiation numérique |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | dématérialisation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | dematerialisation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | digital support |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | digital mediation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | e-government |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Pharabod, Anne-Sylvie |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Peugeot, Valérie |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Revue des politiques sociales et familiales | 145 | 4 | 2022-12-13 | p. 65-81 | 2431-4501 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-des-politiques-sociales-et-familiales-2022-4-page-65?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-des-politiques-sociales-et-familiales-2022-4-page-65?lang=fr&redirect-ssocas=7080</a> |
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