Exploiter une enquête de satisfaction pour identifier les principaux facteurs de fidélisation des personnels (notice n° 1042997)
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| fixed length control field | 03724cam a2200325 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250125180051.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Baret, Christophe |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Exploiter une enquête de satisfaction pour identifier les principaux facteurs de fidélisation des personnels |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2013.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 71 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | La fidélisation des personnels, et notamment des soignants, est une préoccupation majeure des hôpitaux publics. Il est donc essentiel pour une direction des ressources humaines d’identifier les pratiques qui favorisent la fidélisation. Nous réalisons une revue de la littérature académique internationale pour identifier les nombreuses pratiques qui ont un effet positif sur la fidélisation. Mais vu le nombre de pratiques mentionnées, nous montrons que des études complémentaires au niveau de l’établissement doivent être réalisées afin d’y définir les priorités du projet social. En pratiquant une analyse en composante principale suivie d’analyses de régression linéaire hiérarchique sur les données des enquêtes de satisfaction 2005 et 2010 du Centre hospitalier de Versailles, nous mettons en évidence que l’évolution professionnelle, l’alignement des compétences, les conditions de travail et les relations hiérarchiques sont les principaux prédicteurs de la loyauté des personnels dans cet établissement. Compte tenu de ces résultats, nous recommandons aux établissements de mettre en place une gestion des compétences pour que l’offre de formation et de mobilité suivent les transformations des métiers. Une formation de l’encadrement, notamment des services techniques, au management est aussi souhaitable pour améliorer les relations hiérarchiques. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Personnel retention is a major concern for French public hospitals. Human resources managers must identify the HR practices which have a positive impact on retention. The international academic literature on employee retention reveals a long list of such practices. Therefore, in order to define priorities, surveys should be completed in each hospital to identify the practices which may have the strongest impact. Some hospitals implemented periodic work satisfaction surveys, can they use them to identify these practices? We analyse the data collected through the 2005 and 2010 work satisfaction surveys achieved at the city of Versailles general hospital. An exploratory factor analysis using principal components solution with varimax rotation is previously conducted to discover the structure of the data set. Then, the results of hierarchical linear regression analysis reveal that the main predictors of employee loyalty are career developement, job-competence fit, working conditions and quality of relationships with management. Considering these results, we recommand HR managers to implement competence management practices. Training sessions and job mobility may then be adapted to job evolutions. The management skills of unit managers should also be reinforceed. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | formation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | fidélisation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | enquête de satisfaction |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | hôpital |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | personnel |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | hospital |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | work satisfaction survey |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | training |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | career development |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | personnel retention |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Dumas, Florence |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mairesse, Chantal |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Randon, Sophie |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | RIMHE : Revue Interdisciplinaire Management, Homme & Entreprise | 82 | 4 | 2013-07-03 | p. 124-134 | 2259-2490 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-rimhe-2013-4-page-124?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-rimhe-2013-4-page-124?lang=fr&redirect-ssocas=7080</a> |
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