The Paradoxical Effects of Transparency Signals on Consumer Online Trust on Digital Platforms (notice n° 1544023)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01867cam a2200265 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251012024451.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Redouane, Bakrim |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | The Paradoxical Effects of Transparency Signals on Consumer Online Trust on Digital Platforms |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2025.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 32 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This study investigates why transparency signals on hospitality platforms backfire amid perceived bias, proposing a “reverse signaling” framework to explain how AI-based verification cues (versus community moderation) erode travelers’ confidence in online hotel reviews. Using a multi-study design, Study 1 (N=157) applied surveys and structural equation modeling to map psychological pathways, while Study 2 (N=406) experimentally manipulated signal types and cognitive moderators. Results show perceived bias indirectly undermines transparency by reducing confidence and review authenticity, with stronger effects for AI signals; traits like illusion of transparency intensify erosion. Advancing signaling theory, it introduces “metacognitive rupture” as a novel trust degradation mechanism in digital hospitality. Limitations call for longitudinal and cross-cultural studies. Practically, managers should favor human-centric signals and adapt cues to cognitive styles to maintain credibility. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | AI Verification |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Boking Platforms |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Online Reviews |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Transparency Signals |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Trust Erosion |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hyun, Martin Yongho |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sabri, Ouidade |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lee, Seoki |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kim, Hyeon-Cheol |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Innovations | hors-série | HS1 | 2025-10-10 | p. 109-109 | 1267-4982 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-innovations-2025-HS1-page-109?lang=en&redirect-ssocas=7080">https://shs.cairn.info/journal-innovations-2025-HS1-page-109?lang=en&redirect-ssocas=7080</a> |
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