Development of the DEFFINUM RVRC 4.0 Project: An Innovative Virtual-Reality-Based System in the Service of Customer Relations (notice n° 1550976)
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| fixed length control field | 02005cam a2200253 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251017185901.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Alvarez, Julian |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Development of the DEFFINUM RVRC 4.0 Project: An Innovative Virtual-Reality-Based System in the Service of Customer Relations |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2025.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 91 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The DEFFINUM RVRC 4.0 project is a customer-relations training system that combines virtual reality (VR) with generative artificial intelligence (GAI). Through a serious game, a GAI-driven non-player character (NPC) engages in natural-language dialogue with the learner, while an authoring tool lets instructors freely create contextualised scenarios (customer type, history, environment, etc.). The platform targets the acquisition of key psychosocial skills – professional posture, service orientation, emotional regulation, negotiation – via interactive role-play and factual analysis of actions. GAI provides dynamic personalisation of interactions and generates a mission report, leaving final assessment to the trainer to comply with GDPR, the AI Act and ethical guidelines. An experimental protocol involving 2,000 learners and 40 instructors (October 2025 – February 2026) will compare VR versus flat-screen modalities, different GAI models and effects on disengaged learners, aiming to measure performance gains and pedagogical transferability across diverse sectoral and regional contexts. |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Chabiron, Olivier |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | El Boudouri, Yassine |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hardy, Brenda |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hoogstoel, Frédéric |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Nuninger, Walter |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Olivier, Pierre |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lanceri, Luigi |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Yvan, PETER |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Innovations | special issue | HS1 | 2025-10-10 | p. 95-95 | 1267-4982 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-innovations-2025-HS1-page-95?lang=en&redirect-ssocas=7080">https://shs.cairn.info/revue-innovations-2025-HS1-page-95?lang=en&redirect-ssocas=7080</a> |
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