ITIL® 4 Drive Stakeholder Value (DSV) (notice n° 1556752)
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| 000 -LEADER | |
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| fixed length control field | 03108cam a2200289zu 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | FRCYB88973512 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251020124242.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 251020s2022 fr | o|||||0|0|||eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781787783515 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | FRCYB88973512 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | FR-PaCSA |
| Language of cataloging | en |
| Transcribing agency | |
| Description conventions | rda |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Agutter, Claire |
| 245 01 - TITLE STATEMENT | |
| Title | ITIL® 4 Drive Stakeholder Value (DSV) |
| Remainder of title | Your companion to the ITIL 4 Managing Professional DSV certification |
| Statement of responsibility, etc. | ['Agutter, Claire', 'Villa, Katie'] |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Name of producer, publisher, distributor, manufacturer | IT Governance Publishing |
| Date of production, publication, distribution, manufacture, or copyright notice | 2022 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | p. |
| 336 ## - CONTENT TYPE | |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type code | c |
| Source | rdamdedia |
| 338 ## - CARRIER TYPE | |
| Carrier type code | c |
| Source | rdacarrier |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | ITIL® 4 Drive Stakeholder Value (DSV) If you’ve achieved your ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services. DSV is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the SVS. An excellent supplement to any ITIL 4 DSV training course The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value Managing Professional syllabus. It provides students with the information they need to pass the DSV exam, and help them become a successful practitioner. This book is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles. The guide focuses on: The customer journey; Fostering stakeholder relationships; How to: shape demand and define service offerings, and align expectations and agree service details; Onboarding and offboarding; Continual value co-creation; Realising and validating service value; and Exam preparation. A useful tool throughout your career In addition to being an essential study aid, the author — a seasoned ITSM professional — also provides additional guidance throughout the book, which you can lean on once your training and exam are over. The book includes her own practical experience, from which she gives advice, and points to think about along the way, so that you can refer back to this book for years to come – long after you’ve passed your exam. ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Agutter, Claire |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Villa, Katie |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Access method | Cyberlibris |
| Uniform Resource Identifier | <a href="https://international.scholarvox.com/netsen/book/88973512">https://international.scholarvox.com/netsen/book/88973512</a> |
| Electronic format type | text/html |
| Host name | |
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