Un médiateur dans un service d’urgences hospitalières : quelles missions selon les personnels ? (notice n° 1579036)
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| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251228045634.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Charrier, Philippe |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Un médiateur dans un service d’urgences hospitalières : quelles missions selon les personnels ? |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2020.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 100 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Objectifs : Les violences dans les services d’urgence sont devenues un problème central dans le quotidien des professionnels. Si la vidéo-surveillance et la formation des professionnels à la gestion de conflit sont souvent utilisées, rare est la mise en place de tiers comme un médiateur. Nous avons conduit une étude qualitative auprès des professionnels pour étudier leurs représentations associées à la médiation. Méthode : Des entretiens semi-directifs ont été réalisés auprès de professionnels de quatre services d’urgences. Les thématiques abordées portaient sur la définition de la médiation et sur les missions du médiateur. Le contenu de 38 entretiens a été analysé selon l’approche inductive de la théorie ancrée. Une analyse de contenu a été menée, suivie d’une analyse visant à faire émerger des types et des convergences/divergences. Résultats : Les professionnels ne connaissaient pas la définition de la médiation et ses missions. Ils y rattachaient une thématique d’ordre instrumental, faisant de la médiation un outil de prévention et de gestion des conflits, et un outil de communication aux patients sur leur prise en charge et le fonctionnement des urgences. La présence à venir des médiateurs était perçue comme une aide. Une crainte de la concurrence entre les professionnels et les médiateurs dans les tâches réalisées a été identifiée. Conclusion : L’étude a montré une opinion favorable envers la médiation. Elle a permis d’identifier les obstacles au bon fonctionnement des missions assignées aux médiateurs. Un des enjeux porte sur l’intégration de ce nouvel acteur, le médiateur. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Objectives: Violence in emergency services has become a central issue in the daily work of hospital employees. While the use of video surveillance and the training of professionals in conflict management are the most common methods used, there are few cases using the setting up of a third part such as a mediator. We conducted a qualitative study with professionals to examine their representations associated with mediation. Method: Semi-directive interviews were conducted with professionals from four emergency units. The topics discussed in interviews were the definition of mediation and the missions that the mediators should fulfil. The content of 38 semi-directive interviews was analysed according to the inductive approach of the grounded theory. A content analysis was made, followed by an analysis aiming to bring out types and convergences/divergences. Results: Professionals were not aware of the definition of mediation and of its missions. They linked to it an instrumental theme, making mediation a tool for conflict prevention and management, a tool for communication with patients about their care, and about the organisation of emergency unit. The upcoming presence of mediators was seen as an help. A potential competition between professionals and mediators in the tasks performed was identified. Conclusion: The study shows a favourable opinion towards mediation. It has allowed to identify obstacles to the well-functioning of the missions assigned to mediators. One of the challenges is the integration of this new actor, the mediator. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | médiation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | recherche qualitative |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | résolution de conflit |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | services hospitaliers d’urgence |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | violence au travail |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | conflict resolution |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | emergency services |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | mediation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | qualitative research |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | workplace violence |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Buchet-Poyau, Karine |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Delaroche-Gaudin, Marine |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Douplat, Marion |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jacquin, Laurent |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Occelli, Pauline |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Fayard-Gonon, Florence |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Potinet, Véronique |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Tazarourte, Karim |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Touzet, Sandrine |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Santé Publique | 31 | 6 | 2020-01-23 | p. 797-807 | 0995-3914 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://stm.cairn.info/revue-sante-publique-2019-6-page-797?lang=fr&redirect-ssocas=7080">https://stm.cairn.info/revue-sante-publique-2019-6-page-797?lang=fr&redirect-ssocas=7080</a> |
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