L’analyse du non-recours : au-delà du modèle de la relation de service (notice n° 1598860)
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| fixed length control field | 02305cam a2200241 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251228080759.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Warin, Philippe |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | L’analyse du non-recours : au-delà du modèle de la relation de service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2016.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 54 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | La réalisation des relations de service n’a rien de systématique. Elle se confronte parfois à une résistance des usagers qui produit du non-recours. Dès lors, le modèle de la relation de service doit être écrit autrement s’il veut en tenir compte. En l’espèce, le travail de l’agent prestataire ne consiste pas seulement à agir sur ses rapports avec l’usager, mais aussi avec l’offre proposée. L’analyse du non-recours a donc besoin d’un modèle d’analyse distinct car elle conduit à considérer qu’il n’y a pas d’usager sans tenir compte de son rapport à l’offre, à son contenu normatif au-delà même de l’acte de la prestation. De ce point de vue, le modèle proposé par l’auteur de « rapport social de service » offre une meilleure prise en compte. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The analysis of non takeup: going beyond the model of a service relationshipThe service relation is far from being an automatic process. It encounters resistance on the part of service users that leads to non take-up. If the service user is to benefit more from this relation, it will have to be conceptualised in a new way. The agent concerned must work not only on his or her relationship with users, but also on the provision of services. The analysis of non take-up requires a model which takes into account the provision of services. Service users cannot be taken into consideration independently from their relation to service provision and to its normative content. The “social relation to service” model offers a better account of these elements. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | modèle de la relation de service |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | non-recours |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | rapport social de service |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | “Social relation to service” model |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | non takeup |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | normativity |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Vie sociale | 14 | 2 | 2016-05-23 | p. 49-64 | 0042-5605 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-vie-sociale-2016-2-page-49?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-vie-sociale-2016-2-page-49?lang=fr&redirect-ssocas=7080</a> |
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