Angel or devil? Social representations of artificial intelligence among professionals in the service sector (notice n° 1721827)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01578cam a2200169 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260322002248.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Abdel Halim, Lara |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Angel or devil? Social representations of artificial intelligence among professionals in the service sector |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2026.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 9 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Our research explores the social representations of artificial intelligence (AI) in the service sector in France, using central core theory and the concept of personal involvement. A sample of 150 professionals was surveyed using the free association method. The findings reveal contrasting perceptions based on the level of involvement with AI, with attitudinal valences that are occasionally divergent. Highly involved individuals adopt an instrumental rationality, oriented toward AI functionalities and situated within a strategic, long-term perspective. By contrast, less involved individuals exhibit a social rationality, shaped by normative concerns and a reactive temporality focused on short-term efficiency gains. This divergence reshapes the managerial challenge, which no longer involves simply overcoming resistance to AI integration, but rather navigating between divergent rationalities to collectively and autonomously evaluate the tool’s relevance. |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Chamaret, Cécile |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Revue française de gestion | 326 | 1 | 2026-02-18 | p. 139-164 | 0338-4551 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-revue-francaise-de-gestion-2026-1-page-139?lang=en&redirect-ssocas=7080">https://shs.cairn.info/journal-revue-francaise-de-gestion-2026-1-page-139?lang=en&redirect-ssocas=7080</a> |
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