The role of a third place: The “grin” in customer satisfaction in Bamako’s informal car garages (notice n° 189792)
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| fixed length control field | 02026cam a2200277 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250112044213.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kamissoko, Boubacar |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | The role of a third place: The “grin” in customer satisfaction in Bamako’s informal car garages |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2023.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 99 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | “Grin” which can be translated as a place of conversation in the Bambara language is a place in Mali where current affairs, family problems, business between friends and even between service providers and customers are discussed. Different from the home and the workplace, the “grin” has all the characteristics of a third place. However, its role in bringing service providers and customers closer together is ignored or even misunderstood. This work aims to understand the role of the “grin” in the satisfaction of customers of informal car garages in commune 6 of Bamako. Thus, we carried out our interview guide with 5 mechanics, 5 electricians, 5 sheet metal workers, 15 customers from 5 workshops including 3 chosen by workshop as well as 5 different people from these listed categories working in this third place. To do this, these interviews were manually analyzed in accordance with the thematic analysis of Paillé and Muchielli. The results show that the “grin” contributes positively to relational satisfaction. The study notes the importance of “grins” in the process of satisfaction in the automobile garages of Commune 6 of Bamako. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | “grin” |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | relational satisfaction |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | informal sector |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | third places |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | customers |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | “grin” |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | relational satisfaction |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | informal sector |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | third places |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | customers |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Management & Sciences Sociales | o 35 | 2 | 2023-12-13 | p. 7-25 | 1952-3262 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-management-et-sciences-sociales-2023-2-page-7?lang=en">https://shs.cairn.info/journal-management-et-sciences-sociales-2023-2-page-7?lang=en</a> |
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