Les dispositifs info-communicationnels à l’épreuve des manifestations affectives au travail : le cas des soignants (notice n° 2059749)
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| fixed length control field | 03639cam a2200289 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260405002644.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Aznar, Marine |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Les dispositifs info-communicationnels à l’épreuve des manifestations affectives au travail : le cas des soignants |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2026.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 28 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Cette contribution présente la démarche et les principaux résultats d’une recherche en SIC sur les liens entre manifestations affectives des soignants et limites des dispositifs info-communicationnels adossés au Nouveau Management Public (NMP) (Hood, 1991 ; Gardère, 2012). Le déploiement du NMP depuis les années 1980 a favorisé la multiplication de dispositifs info-communicationnels (Jeanneret, 2005 ; Grammacia, 2011) ayant pour but d’assurer la rationalisation des activités de service public (Bouillon, 2004 ; Ogien, 2009 ; Groleau et Mayère, 2009 ; Mayère, 2013 ; 2014). Parallèlement, les soignants dénoncent, encore aujourd’hui, la gestionnarisation de leurs activités, la dégradation constante de leurs conditions de travail et les souffrances attenantes pour eux et les patients. Dans ce contexte, nous nous sommes intéressés aux manifestations affectives des soignants en situation de travail comme processus communicationnels de performance sociale (Martin-Juchat, 2008 ; Dumas, 2016 ; Martin-Juchat et Dumas, 2016). L’objectif est de comprendre dans quelle mesure les manifestations affectives permettent de mettre en évidence les tensions entre dispositifs et situations de travail et de quelle façon elles questionnent l’efficacité de la fonction de médiation symbolique (Floris, 1996) traditionnellement conférée aux dispositifs info-communicationnels. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This contribution outlines the approach and main findings of a research in SIC about the links between caregivers’ affective manifestations and the limits of information-communication devices underpinned by New Public Management (Hood, 1991; Gardère, 2012). The rollout of NPM since the 1980s has led to the proliferation of information-communication devices (Jeanneret, 2005; Grammacia, 2011) designed to rationalize public service activities (Bouillon, 2004; Ogien, 2009; Groleau and Mayère, 2009; Mayère, 2013; 2014). At the same time, caregivers continue to denounce the “gestionnarisation” (Ogien, 2009) of their work, the ongoing deterioration of their working conditions, and the resulting suffering for themselves and their patients. In this context, we focused on caregivers’ affective manifestation in the workplace as a communicational process of social performance (Martin-Juchat, 2008; Dumas, 2016; Martin-Juchat and Dumas, 2016). The aim is to understand how these affective manifestations reveal tensions between devices and work situations, and how they challenge the effectiveness of the symbolic mediation function (Floris, 1996) traditionally attributed to information-communication devices. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | communication affective |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | gestionnarisation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | manifestations affectives |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | nouveau management public |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | soignants |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | affective communication |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | affective manifestations |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | caregivers |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | gestionnarisation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | new public management |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Approches Théoriques en Information-Communication (ATIC) | 11 | 1 | 2026-03-12 | p. 151-168 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-approches-theoriques-en-information-communication-atic-2026-1-page-151?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-approches-theoriques-en-information-communication-atic-2026-1-page-151?lang=fr&redirect-ssocas=7080</a> |
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