Considérer les émotions dans l’expérience collaborateur : une étude exploratoire auprès d’éducateurs spécialisés (notice n° 2060005)
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| fixed length control field | 03251cam a2200289 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260405002658.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Rychalski, Aude |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Considérer les émotions dans l’expérience collaborateur : une étude exploratoire auprès d’éducateurs spécialisés |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2024.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 84 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | À travers une étude qualitative exploratoire menée auprès d’éducateurs spécialisés, cet article contribue à clarifier le concept d’expérience collaborateur en considérant sa dimension émotionnelle. La littérature en gestion des ressources humaines (GRH) est tout d’abord abordée et suggère la place des émotions dans l’expérience collaborateur mais sans avoir fait l’objet d’une recherche en tant que telle. Dans cette perspective, la littérature en marketing, qui démontre largement le lien entre les concepts d’émotion et d’expérience client, est mobilisée comme clé de lecture. Nos résultats permettent d’établir un processus émotionnel selon un chaînage antécédents – émotion – conséquences dans l’expérience collaborateur. Ils ouvrent la discussion sur ce concept, proposent d’y intégrer l’expérience émotionnelle du collaborateur et suggèrent l’intérêt pour la GRH de mobiliser les travaux issus du marketing pour mieux appréhender les comportements des collaborateurs. L’article se conclut en abordant les apports théoriques et managériaux de cette recherche, ses limites et évoque les voies de recherches futures envisageables. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Through an exploratory qualitative study conducted with rehabilitation counselors, this article helps to clarify the concept of employee experience by considering its emotional dimension. Human resource management (HRM) literature is first examined, suggesting the role of emotions in the employee experience, but without having been the subject of any research as such. From this perspective, the marketing literature, which largely shows the link between the concepts of emotion and customer experience, is mobilized as a key to considering the existence of emotions in the employee experience. Our results make it possible to establish an emotional process based on an antecedent-emotion-consequence chain in the employee experience. They open up a discussion on this concept, proposing that the employee’s emotional experience be integrated into it and suggesting that HRM consider works from the field of marketing to better understand employee behaviors. The article concludes with a discussion of the theoretical and managerial contributions of this research, its limitations, and possible avenues for future research. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | éducateur spécialisé |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | émotions |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | expérience client |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | expérience collaborateur |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | customer experience |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | emotions |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | employee experience |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | rehabilitation counselor |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Evon, Juliette |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gavoille, Franck |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | @GRH | 49 | 4 | 2024-02-13 | p. 49-70 | 2034-9130 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-agrh1-2023-4-page-49?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-agrh1-2023-4-page-49?lang=fr&redirect-ssocas=7080</a> |
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