The drivers of invisible work: The case of airport salesclerks (notice n° 218746)
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| fixed length control field | 01756cam a2200241 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250112055440.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Deschaintre, Stéphane |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | The drivers of invisible work: The case of airport salesclerks |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2022.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 54 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This article focuses on invisible work, a phenomenon whose scale and potential negative consequences have been highlighted by the health crisis. The concept of invisible work has already been the subject of numerous studies, but the literature remains fragmented. In order to gain a better understand of this phenomenon, in this article, we present an analytical framework based on a review of the literature, followed by a case study conducted with an ergonomic approach involving non-participant observation of the work of airport salesclerks, nineteen semi-structured interviews, and documentary analysis. In terms of results, our findings allowed us to map invisible work. From a theoretical standpoint, we have contributed to existing knowledge by identifying eight explanatory factors of invisible work in a given situation. From a managerial standpoint, our study provides managers with a grid of intelligibility that can prevent this phenomenon, or support those who fall victim to it. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | ergonomic approach |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | salespeople |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | invisible labor |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | salespeople |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | ergonomic approach |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | invisibility of work |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Saulpic, Olivier |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | RIMHE : Revue Interdisciplinaire Management, Homme & Entreprise | 11o 47 | 2 | 2022-07-05 | p. 57-78 | 2259-2490 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-rimhe-2022-2-page-57?lang=en">https://shs.cairn.info/journal-rimhe-2022-2-page-57?lang=en</a> |
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