Construction and validation of a hybrid model to measure perceived public service quality (PSQ) (notice n° 220588)
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|---|---|
| fixed length control field | 01908cam a2200181 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250112055907.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Guenoun, Marcel |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Construction and validation of a hybrid model to measure perceived public service quality (PSQ) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2016.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 12 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Today, public organizations make extensive use of marketing methods and concepts to design, implement and assess the services they deliver to their beneficiaries. The quality of the services offered is at the heart of their concerns. Public sector marketing requires tools that are adapted to the specific characteristics of the context. The main contribution of this research is to propose the construction of a hybrid model to measure perceived public service quality (PSQ), mixing public and private dimensions. It is based on a quantitative study conducted on a sample of 760 inhabitants of the French town of Besançon.Points for practitionersService quality is a cornerstone of government modernization. However, public service quality adds another dimension to the notion of service quality. In addition to those found in the private sector, dimensions specific to the public sector have a significant impact on how the beneficiaries perceive public services. In this article we develop a model to measure Public Service Quality that incorporates the public and private dimensions in a single conceptualization. This research provides practitioners with an operational measurement tool to survey their beneficiaries on public service quality. |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Goudarzi, Kiane |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Chandon, Jean-Louis |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | International Review of Administrative Sciences | 82 | 1 | 2016-03-16 | p. 223-243 | 0303-965X |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-international-review-of-administrative-sciences-2016-1-page-223?lang=en">https://shs.cairn.info/journal-international-review-of-administrative-sciences-2016-1-page-223?lang=en</a> |
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