The impact of co-production on frontline accountability: the case of the conciliation service (notice n° 220942)
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| fixed length control field | 02449cam a2200181 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250112060008.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Tuurnas, Sanna |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | The impact of co-production on frontline accountability: the case of the conciliation service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2016.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 8 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Mixing of roles between professionals, volunteers and service users creates a new, complex environment in which to produce and deliver public services. In this kind of environment, the issues of accountability become ever more important. This article presents a qualitative case study of co-production between volunteers and professionals in the legally regulated restorative justice services in Finland. Theoretically, we draw together the concept of citizen co-production with the literature on street-level bureaucracy and accountability. As a result of the study, we can say that co-production between volunteers and professionals increases accountability ties. In particular, the meaning of process-centred accountability is salient in horizontal accountability relations. Thus, co-production as a governance arrangement changes the working culture of public service professionals. In the new partnerships, although not entirely horizontal, we can recognize a seed for cultural change for professionalized public service organizations.Points for practitionersIn this article we have researched co-production between professionals and volunteers in a legally regulated public service, the conciliation service, examining the perceptions of accountability in the frontline practices. The results show that the process-centred nature of the co-produced services leaves less room for discretion and the application of rules by individual street-level workers. Furthermore, as the service users do not consider volunteers to be part of the authority, co-production might be smoother. This is significant especially in the social services, where the clients per se are not necessarily motivated to co-produce, but where co-production would be essential for achieving effective service outcomes. |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Stenvall, Jari |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Rannisto, Pasi-Heikki |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | International Review of Administrative Sciences | 82 | 1 | 2016-03-16 | p. 143-160 | 0303-965X |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-international-review-of-administrative-sciences-2016-1-page-143?lang=en">https://shs.cairn.info/journal-international-review-of-administrative-sciences-2016-1-page-143?lang=en</a> |
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