Les questionnaires de sortie et la place des usagers dans le projet qualité à l'Établissement hospitalier universitaire d'Oran (notice n° 2231445)
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| fixed length control field | 03722cam a2200337 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260517000336.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Chougrani, Saada |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Les questionnaires de sortie et la place des usagers dans le projet qualité à l'Établissement hospitalier universitaire d'Oran |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2014.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 11 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Introduction : La qualité des soins est un axe stratégique dans toute démarche managériale afin de répondre aux attentes des usagers des systèmes de soins. Ce travail tente de situer l’intérêt des questionnaires de sortie de satisfaction et la place des usagers dans la problématique de la qualité. Méthodes : Nous avons analysé les résultats des enquêtes satisfaction réalisées entre 2010 et 2012 et l’esquisse du projet qualité de l’hôpital. Résultats : Les questionnaires de sortie de 2010 à 2012 ont mis l’accent essentiellement sur les dysfonctionnements de la logistique. Aucun avis n’a été émis sur les soins. Les commentaires et suggestions n’ont rien amené, en termes de suggestions relatives à la participation des patients aux processus de soins. Conclusion : La satisfaction des usagers vue à travers les questionnaires de sortie ne met en évidence que la représentation des professionnels. Or, l’objectif est de mesurer ce que ressent et perçoit l’usager et comment il se représente l’attention qu’on lui accorde. Ces approches menées en dehors d’un cadre stratégique de projet de qualité de l’hôpital ne peuvent être qu’alibis et justificatifs pour des actions d’une efficience limitée ou quasi-nulle. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Patient satisfaction survey and the place of users in the Oran university hospital quality project Aim: Quality of care is a strategic priority of any management approach in order to meet users’ expectations of health care systems. This study tried to define the role of patient satisfaction surveys and the place of user in the quality of care project. Methods: The results of patient satisfaction surveys conducted between 2010 and 2012 and the draft quality of care project were analysed. Results: Patient satisfaction surveys from 2010 to 2012 focused on logistic shortcomings. No comment was formulated about health care. Comments and suggestions did not provide any contribution in terms of patient involvement in the health care process. Conclusion: The multiple perspectives of quality of care include clinical care and other social objectives of respect for the individual and attention to the patient. User satisfaction as assessed by patient satisfaction surveys or patients’ experiences only reflect the health professionals’ representation. However, the objective is to measure what the user perceives and feels and his/her representation of the attention provided. These approaches, conducted outside of the quality of care strategic plan, only provide a basis for actions with limited or no effectiveness. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | établissement hospitalier universitaire d'oran |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | participation du patient |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | projet qualité |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | qualité des soins |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | questionnaire sortie |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | satisfaction du patient |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | usagers |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | oran university hospital |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | patient participation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | patient satisfaction |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | quality of care project |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | quality of health care |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | users |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ouhadj, Salah |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Santé Publique | 26 | 4 | 2014-09-25 | p. 499-508 | 0995-3914 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://stm.cairn.info/revue-sante-publique-2014-4-page-499?lang=fr&redirect-ssocas=7080">https://stm.cairn.info/revue-sante-publique-2014-4-page-499?lang=fr&redirect-ssocas=7080</a> |
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