Use of the Critical Incident Method in the Development of a Tool to Measure Satisfaction in Psychiatry (notice n° 231476)
[ vue normale ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01959cam a2200241 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250112062630.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Pourin, Catherine |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Use of the Critical Incident Method in the Development of a Tool to Measure Satisfaction in Psychiatry |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2001.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 18 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Background : Health care centers will have to set up a regular survey of their patients’ satisfaction, in addition to the discharge questionnaire. Few instruments for measuring satisfaction are at present available. A working group associating 10 psychiatric hospitals in Aquitaine conducted a study on the specificity of this measure in psychiatry. Aims of the study : to record the patient’s perception on the stay in order to identify areas of satisfaction and dissatisfaction as perceived and reported by himself, using a qualitative approach. Methods : the critical incident technique was used in 3 volunteer hospitals, in patients hospitalised in psychiatric wards selected by their doctor. Interviews using a semi-structured questionnaire were conducted by an investigator external to the departments. Data were analysed in a qualitative way. Results : 32 interviews could be analysed, and 215 events were extracted. These events were classified in 12 themes. Conclusion : the events identified from these interviews have allowed identification of new areas of patient satisfaction, which could be used to build additional items centered on patients’ preoccupations. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | methods |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | patient satisfaction |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | mental health services |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | critical incident technique |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | questionnaire |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Daucourt, V. |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Barberger-Gateau, Pascale |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Santé Publique | 13 | 2 | 2001-06-01 | p. 169-177 | 0995-3914 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-sante-publique-2001-2-page-169?lang=en">https://shs.cairn.info/journal-sante-publique-2001-2-page-169?lang=en</a> |
Pas d'exemplaire disponible.
Réseaux sociaux