Les défis posés par la nouvelle gestion publique à la GRH : cas de la Direction Générale des impôts (notice n° 260843)
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| fixed length control field | 03904cam a2200289 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250112074054.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Noguera, Florence |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Les défis posés par la nouvelle gestion publique à la GRH : cas de la Direction Générale des impôts |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2010.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 37 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Dans un contexte de crise économique caractérisé par un important déficit public et un endettement élevé, la modernisation des services publics impulsée par l’Etat pose la question des nouvelles régulations opérées par les gestionnaires des services publics et les agents. Prenant appui sur une recherche-intervention conduite auprès de douze sites d’une Direction Générale des Impôts de 1 040 agents, la problématique de cet article étudie pourquoi des agents, qui expriment souvent un fort attachement au service public, ne s’impliquent pas plus spontanément dans la mise en œuvre d’une démarche de modernisation et d’amélioration des services. La recherche pose l’hypothèse que l’implication des fonctionnaires est un levier indispensable pour réussir des changements vers des services publics de qualité, dans un contexte de nouveau management public. Les résultats de recherche mettent en particulier l’accent sur la nécessité, pour une organisation publique, de construire un système de GRH producteur de négociation et de concertation notamment sur l’organisation du travail, les conditions de travail et les nouveaux objectifs à atteindre. L’étude fait apparaître qu’un levier essentiel de la qualité des services d’une organisation publique, et de sa capacité à se moderniser, soit celui de la qualité de la gestion des ressources humaines menée en son sein et de l’implication qu’elle suscite chez les agents. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The challenges raised by new public management to human resources: the cases study of a French tax administrationThe modernisation of public management takes place in a context of worldwide crisis with huge public deficits and debts. This modernisation which stems mostly from government willingness raises the issue of new regulations set up by public agencies and servants. The problematic under study is based on an intervention-research led in 12 agencies of a tax administration with a 1040 people staff. The problematic may be summarized in these terms: why public servants who are generally proud of serving public interests don’t commit themselves more spontaneously towards public changes and modernisation? The hypothesis which is here developed shows that the commitment of public servants is a key factor to succeed in improving the quality of public services in a context of new public management. In particular, the outcomes of the study highlight the importance for a public administration to build a strong human resource system able to engender negotiations and concertations between actors upon working conditions and organisation and new organizational goals to reach. In broad terms, the study shows that the quality of human resource management is a key factor to foster public agent commitment to changes, and then a key factor to improve the quality of services delivered to the public. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | qualité des services |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | qualité de la gestion des ressources humaines |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | nouveau management public |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | administration fiscale |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | implication organisationnelle |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | quality of services |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | tax administration |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | new public management |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | quality of human resource management |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | organizational commitment |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Revue de gestion des ressources humaines | 78 | 4 | 2010-12-01 | p. 32-58 | 1163-913X |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-de-gestion-des-ressources-humaines-2010-4-page-32?lang=fr">https://shs.cairn.info/revue-de-gestion-des-ressources-humaines-2010-4-page-32?lang=fr</a> |
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