Le contrôle de gestion des services : réflexion sur les fondements et l'instrumentation (notice n° 345590)
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| fixed length control field | 02518cam a2200265 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250118023023.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Meyssonnier, François |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Le contrôle de gestion des services : réflexion sur les fondements et l'instrumentation |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2012.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 100 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | RésuméLes caractéristiques des activités de service sont étudiées et un cadre conceptuel unifié de référence est développé.Les préoccupations principales du contrôle de gestion des services qui en découlent ainsi que les instrumentations associées sont présentées : l’évaluation de l’efficience des unités d’un réseau, la standardisation des processus productifs, la gestion des temps et des délais, la gestion des revenus et des capacités, la mesure de la qualité de service, la mise sous tension de l’entreprise de service.Des recherches récentes sur le contrôle dans les services sont alors mobilisées afin de comprendre comment les pratiques et outils précédemment identifiés s’intègrent aux systèmes globaux de pilotage de la performance dans les entreprises de service. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Service industry management control : a reflexion about its essence and toolsCharacteristics of service activities are reviewed and a unified conceptual framework of reference is developed. The main considerations of service industry management control derived from it, as well as associated practices and tools, are discussed : efficiency assessment of network units, standardization of production processes, delivery and waiting time management, yield and capacity management, service quality measurement, organization stretch of service company. Recent researches regarding management in service activities are then considered to understand how previously identified practices and tools are integrated in global performance management systems of companies dedicated to those activities. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | objectifs du contrôle |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | outils du contrôle |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | contrôle de gestion des services |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | systèmes de pilotage de la performance |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | performance management systems |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | control goals |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | service industry management control |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | control tools |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Comptabilité Contrôle Audit | 18 | 2 | 2012-09-01 | p. 73-97 | 1262-2788 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-comptabilite-controle-audit-2012-2-page-73?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-comptabilite-controle-audit-2012-2-page-73?lang=fr&redirect-ssocas=7080</a> |
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