Le pourboire : ce qu’en pensent les acteurs (notice n° 370979)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02094cam a2200277 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250118082411.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Auriacombe, Brigitte |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Le pourboire : ce qu’en pensent les acteurs |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2017.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 14 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | L’objectif de cette recherche est de comprendre le sens du pourboire pour les personnes qui en donnent et pour celles qui en reçoivent. Une étude qualitative menée auprès de clients et de personnels de plusieurs secteurs a permis de mettre au jour quatre interprétations différentes du pourboire, du point de vue des acteurs. Chaque interprétation inscrit le pourboire dans une dimension différente de la relation de service - la production du service, le contrat, la relation sociale ou la relation interpersonnelle - et construit le pourboire soit comme une indemnisation, soit comme un don. Cette compréhension approfondie du pourboire permet de formuler plusieurs recommandations managériales. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This articles studies the meaning of tipping, both for those who give and those who receive tips. A qualitative study of customers and staff in different service sectors uncovered 4 quite different interpretations of tipping. Each interpretation places tipping within a different dimension of the service relationship - the production of the service, the contract, the social relationship and the personal relationship - and constructs the tip either as compensation or as a gift. This in-depth study of tipping ends with managerial recommendations concerning tipping. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | rencontre de service |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | relation de service |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | pourboire |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | analyse du discours |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | tipping |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | discourse analysis |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | service relationship |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | service encounter |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Cova, Véronique |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Décisions Marketing | 86 | 2 | 2017-06-25 | p. 107-121 | 0779-7389 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-decisions-marketing-2017-2-page-107?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-decisions-marketing-2017-2-page-107?lang=fr&redirect-ssocas=7080</a> |
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