Service Industry Management Control: A Reflection on Its Essence and Tools (notice n° 454890)
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|---|---|
| fixed length control field | 01404cam a2200205 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250121033242.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Meyssonnier, François |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Service Industry Management Control: A Reflection on Its Essence and Tools |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2012.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 99 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This paper reviews the characteristics of service activities and proposes a unified conceptual framework. It also discusses the main considerations of service industry management control created by this framework, as well as associated practices and tools: efficiency assessment of network units, standardization of production processes, delivery and waiting time management, yield and capacity management, service quality measurement, and the activation of a service company. The paper further reviews recent studies on monitoring service activities in order to understand how previously identified practices and tools are integrated in the global performance management systems of service companies. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | performance management systems |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | control goals |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | service industry management control |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | control tools |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Accounting Auditing Control | Volume 18 | 2 | 2012-09-01 | p. 73-97 | 1262-2788 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-accounting-auditing-control-2012-2-page-73?lang=en&redirect-ssocas=7080">https://shs.cairn.info/journal-accounting-auditing-control-2012-2-page-73?lang=en&redirect-ssocas=7080</a> |
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