Managing and controlling service encounter time in public services (notice n° 454967)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02084cam a2200241 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250121033327.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Meyssonnier, François |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Managing and controlling service encounter time in public services |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2014.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 45 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Dans les services, le temps est une ressource centrale de l’interface prestataire-usager du fait de la coproduction de la prestation. Nous avons cherché à comprendre comment la gestion du temps de l’interface prestataire-usager peut contribuer à accroître la performance des services publics. Un cadre théorique de la gestion du temps de l’interface qui croise le regard du prestataire et celui du bénéficiaire et combine la perspective du contrôle de gestion et celle du marketing est proposé. Quatre modes de gestion du temps de l’interface prestataire-usager sont identifiés dans un cadre d’analyse global. Ce cadre d’analyse est ensuite utilisé pour distinguer quatre modes de contrôle de gestion du temps. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Time is a central resource in the service encounter because of the co-production of the service. We seek to understand how management of the service encounter time can help to improve the performance of public services. A theoretical framework for service encounter time management is proposed, incorporating both the provider’s and beneficiary’s points of view and combining the management control and marketing perspectives. Four modes of time management for the service encounter are identified in a comprehensive analysis framework. This framework is then used to distinguish four modes of time management control. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | public services |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | time |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | service coproduction |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | value |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | cost |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Tahar, Caroline |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Accounting Auditing Control | Volume 20 | 2 | 2014-08-19 | p. 39-66 | 1262-2788 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-accounting-auditing-control-2014-2-page-39?lang=en&redirect-ssocas=7080">https://shs.cairn.info/journal-accounting-auditing-control-2014-2-page-39?lang=en&redirect-ssocas=7080</a> |
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