Managing the knowledge of frontline employees in hierarchical organizations: The fundamental role of transversal actors (notice n° 502901)
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| fixed length control field | 01669cam a2200241 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250121083310.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Nogues, Sarah |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Managing the knowledge of frontline employees in hierarchical organizations: The fundamental role of transversal actors |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2019.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 12 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | In the knowledge economy, it is in every company’s interest to engage in managing and creating knowledge in a process of continuous innovation. For large, highly hierarchized companies who seek to control their employees’ work, recognizing the latter’s communautarian logic and implicit practices is challenging, especially when a customer service is involved. Our paper questions the possibility of a knowledge ecology in this type of organizations based on the work of Etienne Wenger. We study the case of commercial airline cabin crews. We led a qualitative field research with semi-directive interviews with 59 flight attendants and service directors from three Western airlines. Our results show the importance of transversal roles in managing the knowledge of professional communities in large companies with a strong hierarchical structure. JEL Codes: O30, M5, R49 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Cabin Crews |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Innovation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Customer Service |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Knowledge Management |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Community of Practice |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Knowledge Ecology |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Tremblay, Diane-Gabrielle |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Innovations | o 58 | 1 | 2019-02-14 | p. 19-48 | 1267-4982 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-innovations-2019-1-page-19?lang=en&redirect-ssocas=7080">https://shs.cairn.info/journal-innovations-2019-1-page-19?lang=en&redirect-ssocas=7080</a> |
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