Satisfaction determinants in cell phone company customers in Africa (notice n° 516096)
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|---|---|
| fixed length control field | 01376cam a2200169 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250121093449.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Sogbossi Bocco, Bertrand |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Satisfaction determinants in cell phone company customers in Africa |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2019.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 1 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | While it is true that the use of cell phones contributes to economic development and profoundly transforms African economies and societies, it should be noted that African countries are mostly lagging behind in the area of technology investment. To better contribute to improving the quality of cell phone company services, this research focuses on determining the influence that elements of cell phone services have on the overall satisfaction of African customers. Based on the “tetraclass” model, the results show that spoken words are used to assess customer satisfaction, and that collectivism is the source of this satisfaction. The results also show that elements of cell phone services not only establish linear relationships with satisfaction but also establish nonlinear relationships with it. |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Imorou, Abdou Kadiri |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Management & Avenir | o 109 | 3 | 2019-06-18 | p. 147-166 | 1768-5958 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-management-et-avenir-2019-3-page-147?lang=en&redirect-ssocas=7080">https://shs.cairn.info/journal-management-et-avenir-2019-3-page-147?lang=en&redirect-ssocas=7080</a> |
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