How does competitive tendering and contracting affect satisfaction with municipal health and care services? (notice n° 569474)
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| fixed length control field | 02335cam a2200157 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250121131500.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Holum, Marthe Liss |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | How does competitive tendering and contracting affect satisfaction with municipal health and care services? |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2018.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 17 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | In this article, an investigation is made into the relationship between competitive tendering and contracting and satisfaction with health and care services in Norwegian municipalities. There is an ongoing public debate concerning privatization and contracting as a way of providing municipal services. Several studies suggest improved productivity, as well as service quality, as a result. Based on public choice and property rights theories, public organizations are argued to be inefficient. Thus far, we have little knowledge about the effects of competitive tendering and contracting on citizens’ evaluations of the services exposed to competitive tendering and contracting. To explore this, data from the Norwegian Citizen Study, covering over 35,000 individuals, are employed. The findings show that citizens and users are more satisfied with health and care services that are subject to competitive tendering and contracting compared to those provided solely by the public sector.Points for practitioners:The findings of this article encourage the competitive tendering and contracting of health and care services. A positive relationship is found between competitive tendering and contracting and satisfaction with these services. Findings provide support for arguments made in Scandinavian evaluations; the introduction of competition and contracting is argued to increase municipal focus on service quality and increase service-oriented care, and is suggested as representing an improvement in attention to the ‘secondary needs’ of residents. This is especially important for public managers in social democratic countries where the use of competitive tendering and contracting is still a controversial topic. |
| 786 0# - DATA SOURCE ENTRY | |
| Note | International Review of Administrative Sciences | 84 | 3 | 2018-09-14 | p. 537-555 | 0303-965X |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-international-review-of-administrative-sciences-2018-3-page-537?lang=en&redirect-ssocas=7080">https://shs.cairn.info/journal-international-review-of-administrative-sciences-2018-3-page-537?lang=en&redirect-ssocas=7080</a> |
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