Rationale and process transparency do not reduce perceived red tape: evidence from a survey experiment (notice n° 569766)
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| fixed length control field | 02197cam a2200229 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250121131622.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kaufmann, Wesley |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Rationale and process transparency do not reduce perceived red tape: evidence from a survey experiment |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2022.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 12 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Red tape is a salient societal problem but there is a dearth of research on how perceived red tape can be reduced. Building on the transparency literature, we hypothesize that higher levels of rationale and process transparency will result in lower levels of perceived red tape. We test our reasoning using a survey experiment. Specifically, we have US citizens rate the level of red tape associated with the burdensome process of obtaining a driver’s license at the Department of Motor Vehicles. We find that providing rationale and process transparency to citizens does not influence perceived red tape. Hence, organizations are advised to look for more fine-grained approaches to reduce perceptions of unnecessarily burdensome rules, while realizing that a certain level of perceived red tape is likely an unavoidable part of bureaucratic functioning. Points for practitioners The findings from this study show that merely being transparent about the rationale and process of a burdensome rule is not enough to reduce perceived red tape. Rather, policymakers and managers are advised to gain a better understanding of the different causes of red tape (disentangling genuine concerns from unfounded rhetoric), develop coherent strategies that adequately balance the trade-offs between organizational goals and citizen red tape, and be transparent about these trade-offs. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | transparence du raisonnement |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | transparence du processus |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | expérience |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | bureaucratie |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ingrams, Alex |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jacobs, Daan |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | International Review of Administrative Sciences | 88 | 4 | 2022-12-07 | p. 735-751 | 0303-965X |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-international-review-of-administrative-sciences-2022-4-page-735?lang=en&redirect-ssocas=7080">https://shs.cairn.info/journal-international-review-of-administrative-sciences-2022-4-page-735?lang=en&redirect-ssocas=7080</a> |
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