Between managerial sorting and professional sorting (notice n° 584265)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01940cam a2200277 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250121142314.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gabarro, Céline |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Between managerial sorting and professional sorting |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2022.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 12 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This article shows how the streamlining of work—by turning flows of users and patient records into controllable variables—modifies the nature and meaning of the work carried out by staff in the French health insurance system. The author looks at how streamlining work can influence the way in which each professional group represents users (as a productivity tool for managers, as a productivity blocker for executives, and as a resource for conferring meaning to the work of street-level bureaucrats) and sorts “good” users from “bad” ones. Although the poorest do not always play ball with managers and executives, under certain conditions, customer-facing staff can perceive the poorest as perfect users. This article thus highlights several professional sorting strategies and levels, analyzing how they follow on from and connect to one another. It is demonstrated that these practices ultimately lead to the redirection and even the eviction of the poorest users, who are dependent on complementary universal health coverage (CMU-C) and state medical aid (AME). |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Health insurance |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | streamlining |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | new public management |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | customer-facing relationships |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | user screening |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Rationalization |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Health insurance |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | New Public Management |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Users screening |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Front office relationships |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Sociétés contemporaines | o 123 | 3 | 2022-01-18 | p. 79-109 | 1150-1944 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-societes-contemporaines-2021-3-page-79?lang=en&redirect-ssocas=7080">https://shs.cairn.info/journal-societes-contemporaines-2021-3-page-79?lang=en&redirect-ssocas=7080</a> |
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