Mastering Zendesk (notice n° 65148)
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| 000 -LEADER | |
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| fixed length control field | 02789cam a2200277zu 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | FRCYB88842636 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250107215509.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250107s2017 fr | o|||||0|0|||eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781786461049 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | FRCYB88842636 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | FR-PaCSA |
| Language of cataloging | en |
| Transcribing agency | |
| Description conventions | rda |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Jacob, Cedric F. |
| 245 01 - TITLE STATEMENT | |
| Title | Mastering Zendesk |
| Statement of responsibility, etc. | ['Jacob, Cedric F.'] |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Name of producer, publisher, distributor, manufacturer | Packt Publishing |
| Date of production, publication, distribution, manufacture, or copyright notice | 2017 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | p. |
| 336 ## - CONTENT TYPE | |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type code | c |
| Source | rdamdedia |
| 338 ## - CARRIER TYPE | |
| Carrier type code | c |
| Source | rdacarrier |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Master the art of providing effective IT services to your customers by leveraging ZendeskAbout This BookDeep dive into the functionalities of Zendesk and improve your organization's customer servicesLearn how to expand the capabilities of Zendesk by integrating and extending it with third-party toolsA master level guide that manages tickets, channels, and workflows along with advanced security featuresWho This Book Is ForThis book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options.What You Will LearnCustomize ticket channels such as Email, Twitter, Facebook, and Web-WidgetAdd business rules to create a more effective and automated Zendesk environmentUse Zendesk apps to add more functionality to the Zendesk setupExtend Zendesk with JIRA and SalesforceCreate custom metrics within GoodData in order to set up customized and automated reportsLearn how to secure and troubleshoot ZendeskIn DetailZendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you.It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment.By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment.Style and approachThis advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jacob, Cedric F. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Access method | Cyberlibris |
| Uniform Resource Identifier | <a href="https://international.scholarvox.com/netsen/book/88842636">https://international.scholarvox.com/netsen/book/88842636</a> |
| Electronic format type | text/html |
| Host name | |
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