Retour d’expériences de management collaboratif pour l’amélioration du processus de dispensation des médicaments expérimentaux dans un centre de lutte contre le cancer (notice n° 693393)
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| fixed length control field | 04377cam a2200349 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250121210849.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Chouquet, Thibaut |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Retour d’expériences de management collaboratif pour l’amélioration du processus de dispensation des médicaments expérimentaux dans un centre de lutte contre le cancer |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2021.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 13 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Résumé Le département de pharmacie de Gustave Roussy gère près de 600 essais cliniques de phase 1 à 3 et a dispensé, en 2019, 15 500 médicaments expérimentaux. Suite à de nombreuses non-conformités, une réorganisation du secteur basée sur une approche par processus tiré du Lean santé a été débutée. Les objectifs de ce travail étaient de rapporter une expérience et de mettre en avant les leçons apprises dans la mise en place de ce type d’approche. Le projet s’est déroulé en deux étapes distinctes. La première consistait en une cartographie des processus utilisant les bases du Lean Healthcare et aboutissant à l’élaboration d’un plan d’actions prioritaires. La seconde correspondait à la poursuite de la restructuration du secteur par une méthode collaborative utilisant une approche « bottom-up », basée sur la méthode EPEHo et utilisant des ateliers de résolution de problème. La cartographie des macro-processus a abouti à un plan de 7 actions prioritaires. Suite à la formation de deux pharmaciens aux méthodes d’animation et à l’acquisition de compétences d’écoute, reformulation et de synthèse, 14 séances ont été réalisées permettant de mettre en place 18 solutions. Ces ateliers ont permis d’apporter une vision nouvelle de l’amélioration des processus et de la résolution des problèmes. Ce travail illustre en vie réelle une expérience réussie d’amélioration continue par une approche collaborative. Les solutions mises en place au travers de ces ateliers sont un succès tant vis-à-vis de l’amélioration de la performance de la prestation pharmaceutique que de la transformation d’attitude de certains collaborateurs. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The Clinical Pharmacy Department manages nearly 600 phase 1 to 3 CT clinical trials and, in 2019, dispensed up to 15,500 experimental drugs. Following numerous non-conformities, a reorganization of the CT unit based on a process oriented management approach according to Lean healthcare was started. The objectives of this work were to report an experience and to highlight the lessons learned in the implementation of this type of approach. Two phases were considered to conduct this transformation. The first consisted of a process mapping using the basics of Lean Healthcare and resulting in the development of a priority action plan. The second corresponded to the continued restructuring of the CT Unit by a collaborative method using a “bottom-up” approach, based on the EPEHo method and using problem-solving workshops. The mapping of macro-processes resulted in a plan of 7 priority actions. Some pharmacists were trained to facilitate in an appropriate manner the workshops. In total, 14 sessions were carried out allowing 18 solutions to be implemented. These workshops provided a new perspective on process improvement and problem solving. This work illustrates in real life a successful experience of continuous improvement through a collaborative approach. The solutions put in place through these workshops are a success both in terms of improving the performance of the pharmaceutical service and in transforming the adherence to work of collaborators. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Lean santé |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | essais cliniques |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | ateliers résolution problème |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | amélioration |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | méthode collaborative |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Lean Healthcare |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Kaizen |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | solving problem approach |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | bottom up |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | clinical trials |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | continuous improvement |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Barty, Lionel |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Suzzoni, Steve |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Mitha, Assia |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Rieutord, André |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Journal de Pharmacie Clinique | 40 | 3 | 2021-07-01 | p. 159-168 | 0291-1981 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-journal-de-pharmacie-clinique-2021-3-page-159?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-journal-de-pharmacie-clinique-2021-3-page-159?lang=fr&redirect-ssocas=7080</a> |
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