Le risque d'influence des variables individuelles et des variables liées au séjour sur la satisfaction et la perception des patients de la qualité des services de santé : le cas de l'hôpital tunisien (notice n° 743863)
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| fixed length control field | 02415cam a2200337 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250123092045.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Doghri Fakhfakh, Dhouha |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Le risque d'influence des variables individuelles et des variables liées au séjour sur la satisfaction et la perception des patients de la qualité des services de santé : le cas de l'hôpital tunisien |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2007.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 97 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | RésuméL’évaluation de la qualité dans le domaine de la santé est spécifique. Certaines variables individuelles et d’autres liées au séjour risquent d’affecter la perception du patient de la qualité du service hospitalier et par conséquent sa satisfaction. Dans cette recherche, nous avons essayé de répondre à la problématique suivante : les variables individuelles du patient et les variables liées au séjour jouent-elles un rôle modérateur sur la relation qualité-satisfaction ? Nous avons élaboré un modèle conceptuel que nous avons validé empiriquement. Les résultats montre l’effet modérateur de certaines variables liées au patient et d’autres au séjour sur la relation qualité perçue-satisfaction. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Service quality evaluation is specific. Some personal variables and stay variables can influence patient’s perception of hospital service quality and consequently his satisfaction. In this research, we tried to answer to this question: do personal variables and stay variables have an influence on perceived quality-satisfaction relation? We created a conceptual model which was empirically validated. Results show the moderating role of certain personal variables and stay variables on perceived quality-satisfaction relation. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | patient |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | variables modératrices |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | satisfaction |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | hôpital |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | qualité de service |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | professionnels de la santé |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | perception de la qualité de service |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | hospital |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | patient |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | moderating variables |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | service quality |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | satisfaction |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | perceived service quality |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | health professionnels |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Market Management | 7 | 3 | 2007-09-01 | p. 49-62 | 1779-3572 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-market-management-2007-3-page-49?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-market-management-2007-3-page-49?lang=fr&redirect-ssocas=7080</a> |
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