La dynamique des compétences interculturelles individuelles et collectives des prestataires de services dans l’expérience de service du client (notice n° 752307)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01598cam a2200193 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250123094913.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Jerinic, Zorana |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | La dynamique des compétences interculturelles individuelles et collectives des prestataires de services dans l’expérience de service du client |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2021.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 64 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | L’objectif de cet article est de comprendre la dynamique des compétences interculturelles individuelles et collectives des prestataires dans l’expérience de service du client. Les résultats de l’étude de cas d’une business unit française prestataire de services linguistiques qui excelle en la matière montrent qu’une articulation eff icace des deux niveaux de compétence assure la satisfaction des clients et contribue à la compétitivité de l’entreprise. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The objective of this article is to understand the dynamic of individual and collective intercultural competences of providers in the client’s service experience. The results of the case study of a French business unit providing linguistic services that excels in this area show that an effective articulation of the two levels of competence ensures customer satisfaction and contributes to the competitiveness of the company. |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Elidrissi, Djamila |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Loufrani, Sabrina |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Management & Avenir | 120 | 6 | 2021-01-05 | p. 111-134 | 1768-5958 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-management-et-avenir-2020-6-page-111?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-management-et-avenir-2020-6-page-111?lang=fr&redirect-ssocas=7080</a> |
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