Faut-il encore différencier compétences explicites et compétences implicites dans la relation de service ? (notice n° 755678)
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| fixed length control field | 02057cam a2200289 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250123100115.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ali Abdelwahed, Mohamed |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Faut-il encore différencier compétences explicites et compétences implicites dans la relation de service ? |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2016.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 83 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Cet article fait partie d’une recherche plus large portant sur la modélisation de la dimension implicite au sein de l’organisation. En effet, l’objet de ce papier porte sur les compétences dans la relation de service qui est profondément marquée par l’évolution des nouvelles tâches demandées au salarié dans les entreprises. À l’issue d’une enquête ethnométhodologique auprès d’agents en contact avec la clientèle (ACC) de la SNCF, nous avons démontré qu’in situ, dans des registres bien précis, le cloisonnement entre compétence implicite et explicite perd tout son sens.de même du comportement d’affaires de certains acteurs. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This article is part of a wider search concerning the modeling of the implicit dimension within the organization. The object of this paper concerns indeed the skills in the relation of service which is deeply affected by the evolution of the new tasks asked to the employee in companies. After an ethno-methodological investigation with agents in touch with customers (ACC) of the SNCF, we demonstrated that in situ, the subdivision between implicit and explicit competence loses its full meaning. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | relation de service |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | SNCF |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | situation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | explicitation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | compétence implicite |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | service relationship |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | implicit competence |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | explicitness |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | SNCF |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | situation |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Management & Sciences Sociales | 20 | 1 | 2016-01-01 | p. 39-50 | 1952-3262 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-management-et-sciences-sociales-2016-1-page-39?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-management-et-sciences-sociales-2016-1-page-39?lang=fr&redirect-ssocas=7080</a> |
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