Customer Satisfaction Measurement (notice n° 80901)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01397cam a2200265zu 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | FRCYB10077558 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250108085218.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250108s1996 fr | o|||||0|0|||eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | FRCYB10077558 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | FR-PaCSA |
| Language of cataloging | en |
| Transcribing agency | |
| Description conventions | rda |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | American Productivity & Quality Center |
| 245 01 - TITLE STATEMENT | |
| Title | Customer Satisfaction Measurement |
| Statement of responsibility, etc. | ['American Productivity & Quality Center'] |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Name of producer, publisher, distributor, manufacturer | APQC American Productivity & Quality Center |
| Date of production, publication, distribution, manufacture, or copyright notice | 1996 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | p. |
| 336 ## - CONTENT TYPE | |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type code | c |
| Source | rdamdedia |
| 338 ## - CARRIER TYPE | |
| Carrier type code | c |
| Source | rdacarrier |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Learn how best-practice organizations share ways to develop and implement improved customer satisfaction measurement (CSM) processes that link to broader quality-related processes and corporate mission statements in Customer Satisfaction Measurement. Discover strategic issues, CSM implementation, organizational issues, CSM methodology, and links from CSM to business results and processes. Examine other emerging trends from the study data, including cost-benefit analysis, customer value, organizational buy-in, and employee performance and business results. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | American Productivity & Quality Center |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Access method | Cyberlibris |
| Uniform Resource Identifier | <a href="https://international.scholarvox.com/netsen/book/10077558">https://international.scholarvox.com/netsen/book/10077558</a> |
| Electronic format type | text/html |
| Host name | |
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