Les relations aux machines « conversationnelles » (notice n° 843769)
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| fixed length control field | 03891cam a2200337 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250123143110.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Velkovska, Julia |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Les relations aux machines « conversationnelles » |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2020.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 30 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | L’article propose une contribution empirique à la sociologie de l’Intelligence Artificielle conversationnelle à partir d’une enquête vidéo-ethnographique sur les usages quotidiens d’assistants vocaux dans vingt-deux foyers français, s’étalant sur trois ans. Les résultats battent en brèche les idées reçues portées dans l’espace public par leurs promoteurs qui envisagent les interactions avec ces dispositifs comme des conversations naturelles, invisibilisant ainsi la complexité des usages réels. Nous proposons plutôt de les décrire comme des simulacres de conversation qui créent une « illusion de conversation », ainsi qu’une « illusion d’intuitivité », sources de troubles interactionnels. Nous mettons en évidence l’important « travail » que les utilisateurs mettent en œuvre pour découvrir et interagir avec ces dispositifs. L’enquête montre une nouvelle facette de ce travail de l’utilisateur, spécifique à la multiplication des services vocaux, à savoir la gestion et la coordination de plusieurs agents conversationnels. Le travail de l’utilisateur constitue la face invisible des relations aux machines conversationnelles. L’article décrit également les processus d’appropriation qui installent progressivement les assistants vocaux dans les activités et les routines quotidiennes. Il identifie les formes de transformation des pratiques et l’inscription sociale de ces machines dans les collectifs familiaux, caractérisée par une asymétrie des usages. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This article makes an empirical contribution to the sociology of conversational artificial intelligence by presenting a video-ethnographic research on the everyday use of voice assistants in twenty-two French households over a span of three years. The results belie the ideas conveyed in the public space by the proponents of these devices, who consider the interactions with them as natural conversations, thus obfuscating the complexity of real uses. We suggest describing these interactions as ‘simulacrum’ of conversation that creates an “illusion of conversation” as well as an “illusion of intuitiveness”, which are sources of interactional problems. We highlight the significant “work” that users make to discover and interact with these devices. This research highlights a new facet of user’s work characteristic of the proliferation of voice services: that of managing and coordinating multiple conversational agents. This user work makes up the invisible side of relationships with conversational machines. The article also describes the appropriation processes that gradually establish voice assistants in everyday activities and routines. It identifies the forms of transformation of practices and the social inscription of these machines within family groups, characterized by an asymmetry of uses. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | intelligence artificielle |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | ethnométhodologie |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | interaction homme-machine |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | travail de l’utilisateur |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | vidéo-ethnographie |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | assistants vocaux |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | voice assistants |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | video ethnography |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | ethnomethodology |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | human-machine interaction |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | artificial intelligence |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | user’s work |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zouinar, Moustafa |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Veyrier, Clair-Antoine |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Réseaux | 220-221 | 2 | 2020-05-22 | p. 47-79 | 0751-7971 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-reseaux-2020-2-page-47?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-reseaux-2020-2-page-47?lang=fr&redirect-ssocas=7080</a> |
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