Dits et pensée silencieuse dans l'excercice de la puissance d'action des travailleurs du service (notice n° 988918)
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| fixed length control field | 02431cam a2200301 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250125130651.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zarifian, Philippe |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Dits et pensée silencieuse dans l'excercice de la puissance d'action des travailleurs du service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2007.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 70 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | RésuméFondé sur des enquêtes réalisées pendant plusieurs années à France Télécom et à La Poste, cet article rend compte de la manière dont, dans les activités de service en relation directe avec les clients, s’associent des paroles dites et échangées dans un temps court et une pensée silencieuse des agents qui se déploie sur longue durée. C’est à travers cette articulation que l’on peut comprendre comment des choix éthiques et une connaissance expérimentale des clients soutiennent les dits au moment des interactions verbales. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This article is based on several surveys conducted at “France Telecom” and “La Poste”. It appears that the agents develop a short-time verbal communication to establish the direct relationship between themselves and the clients, and exercise at the same time their silent thoughts that need a longer time to be deployed. This articulation leads to the understanding of how the ethical choices and an experienced knowledge support expression during verbal interaction. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | ResumenBasado en investigaciones realizadas durante varios anos en France Telecom y en La Poste, este artículo trata del modo como se asocian las palabras dichas e intercambiadas dentro de las actividades del servicio, en directa relación con los clientes por parte de los agentes y la asociación con un pensamiento silencioso, durante un largo tiempo. A través de esta articulación se puede entender cómo las escogencias éticas y un conocimiento experiencial port parte de los clientes, sostienen lo dicho en el momento mismo de las interacciones verbales. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | compréhension |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | pensée silencieuse |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | engagement |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | contrôle |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | dits |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | silent thought |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | stories |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | engagement |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | comprehension |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | control |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Travailler | 17 | 1 | 2007-03-01 | p. 143-161 | 1620-5340 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-travailler-2007-1-page-143?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-travailler-2007-1-page-143?lang=fr&redirect-ssocas=7080</a> |
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