Is Call Centre Surveillance Self-Developing? Capacities and Recognition at Work (notice n° 989169)
[ vue normale ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 03759cam a2200301 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250125130739.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Tweedie, Dale |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Is Call Centre Surveillance Self-Developing? Capacities and Recognition at Work |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2013.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 21 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Cet article analyse le travail dans les centres d’appel à la lumière de deux approches philosophiques portant sur le self-development en situation de travail. La première approche est tirée de la (re)lecture d’Aristote par James Murphy, pour lequel le travail peut développer les capacités techniques, sociales et morales constitutives d’un accroissement de la subjectivité. La seconde approche est tirée des théories de la reconnaissance d’Axel Honneth et Christophe Dejours, au sein desquelles les formes de reconnaissances institutionnelle et interpersonnelle du travail peuvent développer le rapport de soi à soi qui est au principe d’une action autonome. À partir de ces deux perspectives théoriques, il apparaît que la contribution du travail au self-development est biface, le travail pouvant soit créer soit détruire les conditions présidant au « bien-être » des travailleurs. Les expériences des travailleurs en centre d’appels, évoluant sous étroite surveillance, servent d’illustration de ces deux destins possibles. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This paper analyses call centre work in light of two philosophical approaches to self-development at work. The first approach stems from James Murphy’s (re)reading of Aristotle; it argues that working can develop technical, social and moral capacities that are constitutive of human flourishing. The second approach is derived from Axel Honneth’s and Christophe Dejours’s theories of recognition, in which institutional and interpersonal recognition at work can develop the practical self-relations that are necessary for autonomous action. From both theoretical perspectives the contribution of work to self-development is Janus-faced, because work can either create or destroy pre-conditions of workers’ well-being. The experiences of call centre workers under intense workplace surveillance illustrate both these possibilities. Résumé, p. 103. Resumen, p. 103. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Este artículo analiza el trabajo en los centros de llamadas a la luz de dos enfoques filosóficos de self development en el trabajo. El primer enfoque surge de la (re)lectura que hace James Murphy de Aristóteles, quien sostiene que trabajar puede desarrollar capacidades técnicas, sociales y morales que son constitutivas de un incremento de la subjetividad. El segundo enfoque se deriva de las teorías de reconocimiento de Axel Honneth y Christophe Dejours, en las cuales las formas de reconocimiento institucional e interpersonal en el trabajo pueden desarrollar la relación a sí-mismo que se encuentra a la base de una acción autónoma. A partir de las dos perspectivas teóricas, la contribución del trabajo al self-development tiene dos caras, ya que el trabajo puede crear o destruir las condiciones previas para el “bienestar” de los trabajadores. Las experiencias de los trabajadores de los centros de llamadas que se encuentran bajo intensa vigilancia laboral ilustran estas dos posibilidades. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | centres d'appel |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | travail |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Aristote |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | surveillance |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | reconnaissance |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | call centres |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | recognition |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Aristotle |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | surveillance |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | work |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Travailler | 30 | 2 | 2013-09-16 | p. 87-104 | 1620-5340 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-travailler-2013-2-page-87?lang=en&redirect-ssocas=7080">https://shs.cairn.info/revue-travailler-2013-2-page-87?lang=en&redirect-ssocas=7080</a> |
Pas d'exemplaire disponible.
Réseaux sociaux