L’utilisation conjointe de l’observation et l’auto-confrontation à travers l’étude d’une vente à domicile (notice n° 991929)
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| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250125131504.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Saint-Dizier de Almeida, Valérie |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | L’utilisation conjointe de l’observation et l’auto-confrontation à travers l’étude d’une vente à domicile |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2015.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 69 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | L’article a une visée méthodologique. Il traite de deux méthodes qui visent l’identification de l’expertise humaine : l’observation et les verbalisations en auto-confrontation. Ces méthodes développées au cours du xx e siècle sont toujours d’actualité. Dans la littérature, on revendique leur utilisation conjointe. Dans les années 1980-1990 leur confrontation avait notamment pour but d’identifier les excès de rationalisation suscités par la méthode des verbalisations en auto-confrontation. Dans les années 2000 pour l’étude des activités professionnelles qui s’inscrivent dans le champ des relations de service, leur confrontation vise la correction d’erreurs provenant de l’analyse des comportements langagiers. S’il est donc courant de combiner ces deux méthodes, à notre connaissance, il n’existe pas de travaux rendant compte précisément de leur complémentarité et de leurs apports respectifs. L’article propose de décrire, à partir d’une étude de cas (une vente à domicile), l’emploi de ces deux méthodes dans un même processus d’investigation. Nous précisons la façon dont les méthodes ont été utilisées et comment l’analyse des données a été effectuée. Nous montrons qu’utilisées conjointement ces méthodes permettent d’améliorer la compréhension de l’activité et de réduire des biais d’interprétation des données. Leurs apports respectifs et leurs limites sont précisés. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The aim of the paper is methodological. It deals with data collection methods. It focuses on two methods: observation and verbalizations in self-confrontation. In ergonomic psychology, it is often suggested they should be used jointly. In the 1990s it was suggested that their results should be compared to reduce biases from verbalizations in self-confrontation. In the 2000s, researchers interested in studying activities in the service field also suggested using them jointly; this time the verbalizations in self-confrontation were considered as a means of correcting errors coming from behavior analysis. The purpose of this paper is to present their use in an investigation process through a case study. The analysis process used for each method is explained and illustrated. The analysis methods and models borrow from interactionist linguistics and ergonomic psychology. A case study (excerpt of a home sale) was chosen because it refers to a complex work activity: a dynamic activity accomplished through speech acts. The results show empirically how these methods used jointly enable us (i) to enrich knowledge capitalization and (ii) correct some results. Their strengths and limitations are specified. For instance, self-confrontation used alone provides access to the purposes, actions and knowledge verbalized. The knowledge collected in self-confrontation is partial: the professional treats relevant aspects from his/her point of view. Behavior analysis used alone is not always sufficient to identify the professional’s purposes and related functional actions. It does not allow access to sales skills and the trade’s specialized terminology, but it allows the discovery of skills not accessible in self-confrontation. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | vente à domicile |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | activité professionnelle |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | méthodes de recueil de données |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | observation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | verbalisations en auto- confrontation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | analyse du discours |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | home sales |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | discourse analysis |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | observation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | verbalizations in self-confrontation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | work activity |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Le travail humain | 78 | 4 | 2015-11-13 | p. 307-334 | 0041-1868 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-le-travail-humain-2015-4-page-307?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-le-travail-humain-2015-4-page-307?lang=fr&redirect-ssocas=7080</a> |
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