Les enjeux de l'organisation hospitalière : le point de vue d'usagers (notice n° 999825)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02873cam a2200253 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250125133648.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Chebroux, Jean-Baptiste |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Les enjeux de l'organisation hospitalière : le point de vue d'usagers |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2003.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 44 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | RésuméPour l’hôpital en France, l’organisation des services de soins doit s’appuyer sur le point de vue des usagers pour se fixer des objectifs d’amélioration. Cet article présente les principaux enseignements d’une étude de perception des usagers d’un CHRU concernant leur parcours de soins. Trois résultats se dégagent : une forte attente de considération commune à tous les usagers ; l’importance du contexte de soins comme déterminant essentiel de l’opinion des usagers sur les soins reçus ; enfin, l’enjeu de considération attendue par les usagers concerne simultanément les actes médicaux et leur suivi, la relation morale et affective du personnel hospitalier avec les usagers, l’hôtellerie-restauration, les urgences ainsi que les conditions de sorties d’établissement. Ce troisième point pourrait figurer comme principe incontournable dans tout projet d’amélioration et de fonctionnement des services de l’hôpital. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | In France, a hospital must rely upon its patients’ perspectives and other users’ points of view in order to set objectives for the improvement in the organisation of care and services provided. This article presents the principle learnings from a study conducted on the users’ perception of their care received at a university hospital centre. Three main results surfaced: a strong expectation of consideration which was common among all users; the significance of the care’s context as a determining factor in the users’ opinion on the care received; and finally, the level and investment of consideration expected by the users simultaneously concerns a number of tasks, namely medical care and follow-up services, the moral and emotional relationship of the hospital’s staff with the users, the catering and cleaning services, the emergency services and the hospital’s check-out procedures and conditions. This third point could serve as mandatory principle in any project aiming to improve the operation of a hospital’s structure and the organisation of services and care. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | étude de perception des usagers |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | enjeu d'organisation de l'hôpital |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | usagers de l'hôpital |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | investment in hospital organisation |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | hospital users |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | users' perception study |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | patients |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Santé Publique | 15 | 4 | 2003-12-01 | p. 437-448 | 0995-3914 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-sante-publique-2003-4-page-437?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-sante-publique-2003-4-page-437?lang=fr&redirect-ssocas=7080</a> |
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