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The work of professionals inspired by the “human care” approach is fundamentally grounded in the humanist values of the caregiver-patient relationship and is characterized by an unwavering respect for the human integrity of the individual and their well-being. The present study adopts a pragmatic approach with the objective of elucidating the essential components of Swanson’s theory of caring through reflective practice in a clinical context of heart failure. As per Swanson’s five caring processes, the nurse’s actions will be guided by the following principles: understanding the patient’s needs and fears (“knowing”), offering an emotional presence (“being with”), coordinating the patient’s return home (“doing for”), and supporting her autonomy while mobilizing her family’s resources (“enabling”). These interventions are rooted in trust in Mrs B’s ability to overcome these challenges (“maintaining belief”). Initially applied in perinatal services, this humanistic and relational approach to care is now practiced by nurses in various clinical departments.