Considering emotions in the employee experience: An exploratory study with rehabilitation counselors
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89
Through an exploratory qualitative study conducted with rehabilitation counselors, this article helps to clarify the concept of employee experience by considering its emotional dimension. Human resource management (HRM) literature is first examined, suggesting the role of emotions in the employee experience, but without having been the subject of any research as such. From this perspective, the marketing literature, which largely shows the link between the concepts of emotion and customer experience, is mobilized as a key to considering the existence of emotions in the employee experience. Our results make it possible to establish an emotional process based on an antecedent-emotion-consequence chain in the employee experience. They open up a discussion on this concept, proposing that the employee’s emotional experience be integrated into it and suggesting that HRM consider works from the field of marketing to better understand employee behaviors. The article concludes with a discussion of the theoretical and managerial contributions of this research, its limitations, and possible avenues for future research.
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