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Public services dematerialisation reshapes the work of social workers accompanying “Revenu de solidarité active” (RSA) recipients. Standardisation of paperless forms changes the ways of writing, while their discretionary power is restricted. Work being an unthought aspect of reforms, tasks between social workers and laypeople are redistributed to the benefit or to the detriment of social workers. However, social workers manage to appropriate some effects of dematerialisation by integrating them into a definition of a satisfactory working role. The approach consists in analysing the making of their roles, i.e. tactics and gestures that allow them to maintain or build a good role. Despite such appropriation, some tasks remain less prestigious, leading social workers to make do with them. These findings are based on an ethnographic investigation conducted between 2018 and 2021 in two departmental social action services in two distinct French territories.